Privacy Policy

TruCare Clinic Privacy Policy

Effective Date: Jan 1, 2025

TruCare Clinic respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or interact with our services.

Information We Collect

We may collect and process the following types of data:

• Personal      Identification Information: Name, email address, phone number, and      other contact details when voluntarily provided.
• Technical      Data: Internet protocol (IP) address, browser type and version, time      zone setting, operating system, and other device-related information.
• Usage      Data: Information about how you use our website, services, and      communication preferences.

How We Collect Your Data

We collect data in the following ways:

• Direct      Interactions: When you provide information via forms, emails, phone      calls, or other direct communications.
• Automated      Technologies: As you interact with our website, we may collect      Technical Data using cookies, server logs, and analytics tools.
• Third-Party      Sources: We may receive information from analytics providers.

How We Use Your Data

We use your data in accordance with applicable laws for purposes such as:

• Providing      and improving our healthcare services.
• Managing      our relationship with you.
• Complying      with legal and regulatory obligations.
• Enhancing      website functionality and user experience.
• Communicating      updates, promotions, and relevant information.

Privacy Policy for SMS Messaging Service

TruCare Clinic respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

• Data           Collection: We will collect your      name, email address, and mobile phone      number      when you sign up for SMS updates.  The information will be           collected via our website contact us      page. 
• Data           Usage: We use your data solely to      schedule/confirm appointments,      provide      customer support, answer customer questions, and conversational           messaging. 
• Data           Security: We protect your data with      secure storage measures to prevent           unauthorized access.
• Data           Retention: We retain your      information as long as you are subscribed to           our SMS service. You may request deletion at      any time.
• MESSAGE           AND DATA RATES MAY APPLY. Your      mobile carrier may charge fees for      sending      or receiving text messages, especially if you do not have an           unlimited texting or data plan. Messages are      recurring, and message      frequency varies.
• Contact           TruCare Clinic at 214-790-7055 or by email      at Patient@clinictrucare.com for           HELP or to STOP receiving messages.
• Opt-Out:           You can opt out of the SMS list at any      time by texting, emailing, or      replying STOP      or CANCEL to 214-790-7055 or by email at Patient@clinictrucare.com.           After unsubscribing, you will receive a      final SMS to confirm you have      unsubscribed      and we will remove your number from our list within 24 hours.
• Opt-In:           Contacts opt in to receive messages from      TruCare Clinic by checking a      box on our      website contact page at https://clinictrucare.com/contact-us.      By      doing so, they agree to receive SMS messages schedule/confirm           appointments, provide customer support,      answer customer questions and      conversational      messaging. The message frequency, types, and rates are           disclosed, and message and data rates may      apply. For assistance, contacts      can text      HELP, and to opt-out, they can text STOP or CANCEL. We confirm      that      no mobile opt-in info. is shared with 3rd parties. Our Privacy Policy           & Terms and Conditions hyperlink is      available on the form at      https://clinictrucare.com/privacy-policy
• You           can send HELP for additional assistance, and      you will receive a text      including our phone      number, email and website. We are here to help you.
• Non-Sharing           Clause: We do not share your data      with third parties for marketing      purposes. TruCare      will not sell, rent, or share the collected           mobile numbers

Data Security

We have implemented appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. Access is restricted to authorized personnel who require it for operational purposes.

Data Retention

Your personal data will be retained only as long as necessary to fulfill its intended purposes, including legal and compliance requirements.

Your Rights

Under applicable data protection laws, you have rights regarding your personal data, including:

• The      right to access and obtain a copy of your data.
• The      right to request corrections to your data.
• The      right to request deletion of your data.
• The      right to restrict or object to data processing.
• The      right to withdraw consent where applicable.

Changes to This Privacy Policy

TruCare Clinic may update this policy periodically. Changes will be reflected on this page, and we encourage you to review it regularly.

Contact Us

If you have any questions about this privacy policy or your personal data, you may contact us at:

TruCare Clinic
2150 State Highway 121
Lewisville, Texas 75067
United States

📧 Email: Patient@clinictrucare.com
📞 Telephone and Text: 833-843-3009
🕒 Support Hours: 7 AM - 7 PM (7 Days a Week)