TruCare Clinic Privacy Policy
Effective Date: Jan 1, 2025
TruCare Clinic respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or interact with our services.
Information We Collect
We may collect and process the following types of data:
- Personal Identification Information: Name, email address, phone number, and other contact details when voluntarily provided.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and other device-related information.
- Usage Data: Information about how you use our website, services, and communication preferences.
How We Collect Your Data
We collect data in the following ways:
- Direct Interactions: When you provide information via forms, emails, phone calls, or other direct communications.
- Automated Technologies: As you interact with our website, we may collect Technical Data using cookies, server logs, and analytics tools.
- Third-Party Sources: We may receive information from analytics providers.
How We Use Your Data
We use your data in accordance with applicable laws for purposes such as:
- Providing and improving our healthcare services.
- Managing our relationship with you.
- Complying with legal and regulatory obligations.
- Enhancing website functionality and user experience.
- Communicating updates, promotions, and relevant information.
Sharing Your Data
Your data may be shared with:
- Service Providers: Third-party vendors assisting in administrative or IT services.
- Legal Authorities: If required by law or in response to legal requests.
- Business Transfers: In case of a merger, sale, or acquisition of TruCare Clinic.
Privacy Policy for SMS Messaging Service
TruCare Clinic respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
- Data Collection: We will collect your name, email address, and mobile phone number when you sign up for SMS updates. The information will be collected via our website contact us page.
- Data Usage: We use your data solely to schedule/confirm appointments, provide customer support, answer customer questions, and conversational messaging.
- Data Security: We protect your data with secure storage measures to prevent unauthorized access.
- Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies.
- Contact TruCare Clinic at 214-790-7055 or by email at Patient@clinictrucare.com for HELP or to STOP receiving messages.
- Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to 214-790-7055 or by email at Patient@clinictrucare.com. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
- Opt-In: Contacts opt in to receive messages from TruCare Clinic by checking a box on our website contact page at https://clinictrucare.com/contact-us. By doing so, they agree to receive SMS messages schedule/confirm appointments, provide customer support, answer customer questions and conversational messaging. The message frequency, types, and rates are disclosed, and message and data rates may apply. For assistance, contacts can text HELP, and to opt-out, they can text STOP or CANCEL. We confirm that no mobile opt-in info. is shared with 3rd parties. Our Privacy Policy & Terms and Conditions hyperlink is available on the form at https://clinictrucare.com/privacy-policy
- You can send HELP for additional assistance, and you will receive a text including our phone number, email and website. We are here to help you.
- Non-Sharing Clause: We do not share your data with third parties for marketing purposes. TruCare will not sell, rent, or share the collected mobile numbers
Data Security
We have implemented appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. Access is restricted to authorized personnel who require it for operational purposes.
Data Retention
Your personal data will be retained only as long as necessary to fulfill its intended purposes, including legal and compliance requirements.
Your Rights
Under applicable data protection laws, you have rights regarding your personal data, including:
- The right to access and obtain a copy of your data.
- The right to request corrections to your data.
- The right to request deletion of your data.
- The right to restrict or object to data processing.
- The right to withdraw consent where applicable.
Changes to This Privacy Policy
TruCare Clinic may update this policy periodically. Changes will be reflected on this page, and we encourage you to review it regularly.
Contact Us
If you have any questions about this privacy policy or your personal data, you may contact us at:
TruCare Clinic
2150 State Highway 121
Lewisville, Texas 75067
United States
📧 Email: Patient@clinictrucare.com
📞 Telephone and Text: 833-843-3009
🕒 Support Hours: 7 AM - 7 PM (7 Days a Week)